Support
Help with your
Moment or Deal.
Use the route that matches what happened. You can email us without signing in, including when you cannot access your account. Keep payment details and identity documents out of ordinary messages.
Account access
Use Forgot your password? from Sign in. If a session expires, sign in again and return to the page you were using.
Open sign inPayment or refund
Open the relevant Deal first. Its Payment desk shows whether payment, refund, or Host transfer is pending, completed, failed, or held. Do not retry an uncertain payment until the state refreshes.
Open DealsCreative or fulfilment
Use the Deal’s creative, proof, correction, and dispute controls so the correct transaction context and evidence stay together.
Open Deal RoomTransaction dispute
Open the relevant Deal and choose Open dispute. An active dispute holds an otherwise eligible Host transfer while the recorded evidence is reviewed.
Open a DealSafety or prohibited use
Authenticated users can report fraud, harassment, unsafe content, prohibited categories, or off-platform solicitation through Trust.
Open TrustGeneral contact
For account access, sponsorship questions, privacy requests, or security concerns, email info@gestionatech.de. You do not need an account to contact us.
Operator: Charles Nguenkam, trading as GestionaTech.
Nikolausstraße 6, 55120 Mainz, Germany.
For payment, refund, creative, proof, or dispute help, include the Deal reference shown in your authenticated workspace. Never include passwords, reset links, card details, API keys, or webhook payloads.